How Do I Reset My Modem?

Learn how to reset your modem in simple steps! Get back online with ease.
Date: June 22, 2023

If you are having trouble connecting to the Internet, resetting your modem may fix the problem.

Step 1: Find your modem:
Your modem is a small box that helps your computer connect to the Internet. It might be in your living room or in your basement. Please contact us if you cannot locate it.

Step 2: Unplug the modem:
Once you've found your modem, look for the power cable that's plugged into the modem and unplug it from the wall.

Step 3: Wait for 1 minute:
This helps ensure the modem is completely off. The modem should now be out of power.

Step 4: Plug it back in:
After one-minute, plug the modem back in. Place the modem back into the same place you found it.

Step 5: Wait for the lights:
The modem needs time to power back up and reconnect. Watch the lights on the front of your modem. They might blink and flash for a few minutes but will eventually be stable.

Step 6: Connect to the Internet:
When the lights on the modem are steady it means the modem is ready. Turn on your computer or tablet and try connecting to the Internet. Open your web browser and see if you can visit your favourite websites.

You've learned how to reset a modem. Remember, if you're having trouble with the Internet, follow these steps: unplug, wait, plug back in, wait for the lights, and connect.

Apsis Communications: Internet Designed for you!

Make the switch today!

You deserve a fast Internet that is reliable and has great customer support.

Lower Prices

We believe you should only pay for the services you want. Our prices are low and our customers appreciate that about us.

Reliable Service

Stay connected at all hours. Known for our robust and reliable network, we make sure you're always connected and online.

Great Support

Talk to a real person. In today's world it's hard to reach a live representative, and we have them waiting for your calls.

  • "The speed is unbelievable!"
  • "My son is a gamer and we're on Netflix and Prime, no buffering."
  • "With Apsis I'm talking to someone local"
  • "It's time to switch!"

We take pride in helping Southern Ontario reduce their Internet, TV Service, and home phone bills.

Internet Service Provider Video Testimonial of Happy Clients

What can we help you with today?

Discover our faster Internet, TV bundles, and home phone. Pair that with lower prices and great customer service.

Image for High-Speed Internet services in Ontario

High-Speed Internet

From $45/mo

  • Unlimited internet usage
  • Speeds up to 1GB/s
  • No term contracts

Image for TV services in Ontario

TV Service

From $25/mo

  • Your favourite channels
  • Up to 50 hours of PVR
  • HBO + Crave & Starz!

Image for Home phone services in Ontario

Home Phone

Only $15/mo

  • Unlimited N. America calls
  • Call display included
  • No rate hikes

Apsis Logo for Articles

Recent articles

Traffic Throttling: What It Means for Your Online Experience

November 4, 2023

Traffic Throttling: What It Means for Your Online Experience

Internet traffic throttling negatively affects your online experience. We explain why it happens and ways to navigate it. Stay informed and get the most out of your internet.

Continue reading

How to Choose the Best Internet Package for Your Needs

October 17, 2023

How to Choose the Best Internet Package for Your Needs

Unlock the secrets to picking the perfect Internet plan! Our easy guide explains bandwidth, data usage, and more.

Continue reading

From Actual Customers

We are very pleased with the low price of the big package of channels we have. Thank you so much Apsis! We will spread the word for sure!!

Carl S

I am writing this because I experienced the most wonderful customer service today!! I have been with this company for almost 2 years now.

Rick B

The amazing lady I got on the phone explained everything perfectly when I called She answered all plus more.

Cheryl C

Support & FAQ's

View your bill online and get support. We are here to help with anything you need.

My Portal

Login to My Portal to view your account, update details, or pay a bill.

Customer Support

If you have any questions or need help, we'd love to assist! Contact us here.


We have written detailed answers to frequent questions we get here Apsis.

Apsis Logo

4635 Queen St Suite 1
Niagara Falls, ON

(866) 954-5176

Apsis Communications helps Ontario enjoy fast and affordable high-speed internet, home phone, and TV service for over 5 years.

Unlimited Internet, designed for you.

Switch to Apsis, an Internet Service Provider that provides great service with a personal touch.

Support hours

Mon - Fri: 10AM - 6PM

Saturday: 10AM - 3PM

Store hours

Mon - Fri: 10AM - 5:30PM

© 2023 Apsis Communications. All rights reserved.

Website by Milton Web Design